Communicating Value to Clients
Dear Sean, I am struggling with billing and charging my clients hourly rates. I pass all costs to my clients, including custom-made pieces.
Recently, clients have been surprised by the total cost of my hours compared to their FF&E budget. I feel I am being fair, but I am having trouble explaining why.
I feel like I am being incredibly fair, but I am having a hard time articulating why.
Instead of discussing why hourly billing may not be the best approach, let's focus on what clients compare me to: designers who charge hourly or a flat fee for design work and a percentage of FF&E for production.
Author's summary: Struggling to justify hourly charges to clients.