According to Uniqode, Black Friday/Cyber Monday (BFCM) shoppers engage with QR codes due to urgency and discounts, but require trust and value for long-term loyalty.
Every year, brands use QR codes during BFCM, resulting in high scan rates and revenue spikes over the weekend. However, by January, most of these "new customers" have disappeared.
The problem isn’t with the QR Code technology but with understanding the psychology behind why people scan.
Despite these numbers, few brands successfully transition these quick digital interactions into lasting customer relationships.
Author's summary: Understanding shopper psychology is key to long-term loyalty.